Returns & Warranties


Returns

You can return goods you have ordered from us for any reason at any time within 60 days after the day of receipt for a full refund or exchange. 

 

All goods must be returned unused and with their original undamaged packaging with all contents included for a refund to be granted. 

 

Please include your name and order number, and brief statement of the reason for return and if you would prefer a replacement, alternative product or refund. 

 

We offer a FREE returns service on all products for UK orders. Simply fill out the form HERE, print the label and drop your parcel off at your local Post Office.

 

Engraved Orders: We are so confident that you will be delighted with the quality of the engraving that if for any reason you are not completely satisfied we still offer our no quibble returns service.

  


Warranty

All products sold by Gerber-Store carry a 25 year manufacturer’s warranty. Warrantied to be free of defects in material and workmanship for 25 years, the warranty covers repair or replacement with a new Gerber knife. Gerber do not warrant its products against normal wear or misuse. Gerber knives are not intended to be used as hammers, chisels, pry bars or screwdrivers.

 

Beyond the first year of ownership and throughout the remaining warranty period, all warranty claims will be handled by the UK distributor, Fiskars Uk Ltd and you will need to contact them directly using the contact form here.

 

Alternatively you can email Fiskars UK Ltd at

Consumer Care Department: ukconsumercare@fiskars.com

 

Please note that proof of purchase may be required to initiate a claim through both Gerber Store and Fiskars UK Ltd.

 

Gerber Store does not stock all replacement parts and any spare blades, nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.

 

If there is anything more we can do to help, please do not hesitate to contact us