Returns

You can cancel goods you have ordered from us for any reason at any time within 14 working days after the day of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

The rights to return the goods to us as referred to above will not apply in the following circumstances: -

• in the event that the product has been used
• in the event that all original packaging is excluded
• to any products that we have made or customised specifically for you

All goods must be returned unused and with their original packaging with all contents included for a refund to be granted. 

When returning goods to us it is your responsibility to ensure that the items arrive safely. We cannot accept any responsibility for items lost in transit, therefore we always recommend that you use Royal Mail's "Tracked Signed For" or "Special Delivery" services, or alternatively a courier, so that you are covered by insurance in the event of a missing parcel.

It is important that you contact us in advance of returning goods to advise that you will be doing so, for what reason and also to obtain return instructions. 

Goods should be returned to:
Gerber Store
Elm
Greenhills Rural Enterprise Centre
Tilford Road
Tilford 
Surrey
GU10 2DZ
UK

We will give you a full refund of the amount paid within 30 days or an exchange credit as required, less (if for any reason the costs have not been paid by you) the costs of delivery to us.